E-mail Addresses

When I submitted my registration, I received a message to enter a valid e-mail address, although my e-mail address was included.

The e-mail registration accepts letters, numbers, underscores, hyphens, periods, plus signs, and apostrophes, before the '@' sign in an e-mail address. If your e-mail fits these standards, verify that you have correctly entered your e-mail address in the “e-mail” box and that you have correctly reentered the same e-mail address in the “confirm e-mail” box.

If your e-mail does not fit these standards, please contact us with the exact e-mail address you would like to use so that the system can be updated to allow you to register.

I was unable to register with my e-mail address which contains an apostrophe (for example, thomas.o’donnell@example.com). Is the special character () causing this?

CSX SAFE registration originally did not accept apostrophes. We have changed the registration to now accept e-mail addresses with an apostrophe. Reattempt registration, and if you still have difficulty, let us know.

I share an e-mail address with a friend. I registered and took the course first, but when my friend tried to register, he was unable to enter the same e-mail address. Can we both use the same e-mail address?

We use e-mail addresses to uniquely identify every trainee for your security and privacy. Your e-mail serves as your user name and accesses your specific account information.

You and your friend will need to use separate e-mail addresses. Otherwise, we wouldn't be able to uniquely identify you and you would not be able to log in and retrieve your specific course info.

Word Verification

I am having difficulty reading the words listed in the “word verification” section.

Try either of these options:

  • Click on the two circular arrows at the top of the column with three icons. This will give you new words which may be easier to read. You may repeat this until you receive words you can read.

    — and/or —
     
  • Click on the speaker icon which is second in the column of three red icons. This will read the words aloud to you, and then you can type them from there. You may repeat this action until you are able to fully hear the words.

I do not see the two words to type, or “word verification,” at the bottom of my registration page.

The word verification is vital to your registration as it allows us to maintain your security.

If you experience problems with the word verification appearing, you might be able to complete this step by disabling JavaScript in your web browser. Follow the steps based on your web browser to disable JavaScript:

  • For Firefox 1: Tools > Options > Web Features > uncheck “Enable JavaScript”
  • For Firefox 2-3: Tools > Options > Content > uncheck “Enable JavaScript”
  • For Internet Explorer: Tools > Internet Options > Security > Internet > Custom Level > Scripting > Active Scripting > uncheck “Enable”
  • For Safari: Application Menu > Preferences > Security > Web Content > uncheck “Enable JavaScript”

Once you’ve disabled the JavaScript, you should see the word verification at the bottom of the registration. After you verify the two words, follow the instructions to copy and paste text from one box to another. Be sure to scroll down to see the second box.

I disabled JavaScript, but still cannot see the word verification.

Your workplace restrictions, firewall, operating system, or browser may be causing complications with this feature. Try registering at home.

Quiz

I registered for the course and tried to take the Quiz. I am unable to select answers on the page. I click on the answers but nothing happens.

If you experience problems proceeding through the Quiz, you might be able to complete the training by disabling JavaScript in your web browser.

Follow the steps based on your web browser to disable JavaScript, and then try to take the Quiz again:

  • For Firefox 1: Tools > Options > Web Features > uncheck “Enable JavaScript”
  • For Firefox 2-3: Tools > Options > Content > uncheck “Enable JavaScript”
  • For Internet Explorer: Tools > Internet Options > Security > Internet > Custom Level > Scripting > Active Scripting > uncheck “Enable”
  • For Safari: Application Menu > Preferences > Security > Web Content > uncheck “Enable JavaScript”

Certificate

I completed the course, but am unable to download or print my certificate.

The certificate is an Adobe PDF file. If you are trying this feature from your workplace computer, check with your I.T. team to be sure there aren’t any restrictions on downloading an Adobe PDF. If there is a restriction, try printing the certificate on a non-work computer.

If there is not an administrative restriction at your workplace, then your computer may have an issue with the Adobe Acrobat plug-in. Try side-clicking the download link and selecting “save as” to save the PDF directly to your computer. Note these “save as” terms differ based on the browser you are using: "save target as" (Internet Explorer), "save link as" (Firefox, Chrome), or "download linked file as" (Safari).